“I was recommended ACHC by a friend whose family have care delivered by ACHC. I called and was received with great empathy for our situation and clear assurances of what care could be offered to me and my elderly friend.
I arranged an initial visit where my friend and I had the opportunity to meet staff and discuss her needs. Her personally tailored care began one week later. Staff listened to me and understood the needs of my friend and my concerns about her situation and care.
As I am not able to visit more than once a week, I am reassured that she is getting the best possible care. Staff keep in touch with me and notify me of any concerns. My friend had a medical issue – I was informed immediately and was able to arrange a visit from her GP that afternoon. By the end of the day, she had been prescribed the appropriate medication and arrangements had been made to deliver and administer it.”